Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with plenty of other hosting companies, the support ticket system that we use with our shared hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize several logon credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one single place. So, if you’ve got an inquiry or stumble upon a difficulty, you can contact our customer service team members right away. Our ticketing system offers a clever search mechanism. This implies that even if you’ve sent a myriad of tickets over the years, you will be able to find the one that you need without much difficulty. Also, you can see knowledge base guides to solving commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was created with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account in one place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got an inquiry or encounter a problem, you can contact our customer support staff representatives instantaneously without having to go to a completely different interface. You can look through your website files or check various settings within your account whilst sending a new ticket or reading the reply to an older one. In case you have heaps of tickets and you’d like to find a given one, you can make use of the clever search option, which is available in the Help section. We guarantee that you will obtain a response in less than an hour regardless of the nature of your enquiry or issue.