One-Hour Response Guarantee in Shared Hosting
If you are using one of our shared hosting plans and you have an inquiry or chance upon a problem, you can touch base with us 24-7-365 by opening a tech support ticket or by writing an email and we’ll make sure that you have a response in no more than 60 minutes. If the issue can be sorted out, we will do it before we reply, whilst if there’s something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what workable solutions to try, and so on. Usually, you’ll get a reply within less than half an hour, which goes to say that waiting for hours on end or even for more than 1 day to get assistance is something impossible. Our sixty-minute response time guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support engineers are available at all times and they’ll reply to any support ticket that you post through your hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a general query regarding your semi-dedicated server or you chance upon a problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 24/7 to cope with any billing, technical or general issue. In case you get in touch with us about anything that is within our capacity, we’ll sort it out before we reply, so you will not have to wait for hours or days while the problem lingers. In case there is something that you need to do on your end, we’ll supply you with the required info – what possible solutions to try out, what actions to take, etc.