Customer Support Channels
A 1–Hour Ticket Response Guarantee
Each help request you send to us will be replied to within maximum sixty minutes. In case your trouble ticket or e–mail needs further assistance from a server administrator, we will timely forward it and leave a note to let you know that your issue is being worked on. If you order our Managed Servers package, any of the server administration services included there will be executed at a time of your liking.
A Top–Notch Customer Support Service
Our help desk support team will be at your disposal 24x7x365 should you require help while working with the Web Site Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. What is more if you need help with all the routine admin tasks on your dedicated server, you can examine our Managed Servers package, which includes backup hard disk drive space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Area
Our Web Site Control Panel has been pre–installed for every dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. Most of the instructional articles also video versions that show all the actions that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.