1 hour ticket response
We are committed to offering a rapid and appropriate reply to every tech support ticket sent by a user. Our qualified client service team representatives will examine your situation and will think of the most effective option. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average customer support ticket response time has proven to be twenty minutes.
An Exceptional Client Support Service
Our customer service team representatives have substantial experience in the shared hosting plans niche and are experienced enough to supply a quick solution to your problem. If, however, the case at hand is not within the competency of a tech support engineer, the tech support ticket will be sent to a programmer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you find a quick tip on how to use a certain feature, we have incorporated a very intuitive Help Center section in the Web Site Control Panel. You can search through a big selection of web hosting account administration articles and website administration articles, take a peek at the F.A.Q. section or check our educational video tutorials.